Radian6/MarketingCloud Lays Off 100, Social Media Community Responds

I’ve worked with Radian6 for about two years, and in that time, I’ve begun to consider many of the employees close friends. I’ve stayed up with them on late night Google Hangouts when their fan was too creaky, congratulated them on new babies and offered probably unwanted new baby advice, and have been offered a spare bedroom in case I ever made it up to the Fredericton offices.

It is because of feeling like part of the family that I was particularly struck by a layoff announcement earlier today.

Radian 6 spokesperson:

With the combination of Radian6 and Buddy Media, the Salesforce Marketing Cloud is the undisputed leader in social marketing and the only suite that allows brands to unify social listening, engagement, advertising and measurement. With the integration of Radian6 and Buddy Media, the Salesforce Marketing Cloud is re-balancing its resources to support its growth, including moving from a hub to a distributed model for certain customer-facing roles, consolidating marketing and dramatically increasing investments in R&D. Fewer than 100 people were impacted globally. (via TechCrunch)

The Response

I was particularly touched by the immediate and heartfelt, community-wide response in Social Media.

Typically, something this big in Social Media would trigger a blog post by Radian6. I joked with one of my friends and former employees that she should write a post about it, but in the absence of a post from them, here’s some coverage and analysis by me-
(UPDATE: Marketing Cloud did indeed address it on the blog- kudos! Albeit without any analysis: Marketing Cloud is Built on Community by Community Director David B. Thomas)

Lee Odden, CEO at Top Rank Marketing:

Mike Volpe, CMO at HubSpot:

Kristie Wells, VP Customer Engagement at Swipp:

Jim Reynolds, Brandwatch:

Ann Handley, Marketing Profs fame recognizes what’s going on:

Greg Gunn, VP of Business Development at HootSuite:

Bill Ingram, VP Product Management:

Justyn Howard, Co-Founder and CEO at SproutSocial

They didn’t just hit up the Twitter Waves either (all emphasis mine):

In the comments section of several news articles covering the layoff:

As VP Community at HootSuite, i am rather sad to see this. Radian 6 – from the other coast of Canada than us – we’re a noble competitor and industry light. Regardless of Salesforce’s plans with R6 (and yes they are a competitor to us), it’s simply sad to see diligent community builders cut loose. In my (biased) opinion, cultivating community and sparking internal culture are critical roles which simply can not be outsourced, ignored or underestimated. Best wishes to all who received the dreaded news today.

Dave O from HootSuite

Even from direct Competitor, Sysmos:

While these guys have been and are a competitor to my company, Sysomos, I got to know a lot of the R6 team over the past few years and I was a bit upset to hear this news. Just because our companies are competitors doesn’t mean that I couldn’t be friends with some of these people, and it’s tough to see great people lose their jobs. I won’t say anymore about this, other than I wish all of these former employees the best of luck in the future and that any of them can feel free to reach out to me to talk any time.

Sheldon, community manager for Sysomos & Marketwire

An anonymous guest, but also apparently working at a Social Media company:

We have tremendous respect for Radian6 and think they have an awesome product & team. We’d be very interested in interviewing anyone who sadly, was laid off this week. hello@datasift.com

Another direct competitor, Alterian:

Very sad to see. As a former R6 employee and current competitor, I have a deep respect for the teams in St. John and Fredericton. I wish all of these former employees/ co-workers the best of luck in the future and would welcome the chance to help any of them as I joined Radian6 a few years ago from a similar situation.

Best of luck,
Warren Sukernek, VP SDL SM2

A fourth direct competitor:

Sorry to hear this about our competitor. The team at Radian6 were trailblazers in the world of community creation and social media listening. Attensity is hiring, give us a call.

Michelle de Haaff


Very sorry to hear this news about a great Canadian success story. Best of luck to all those affected. We play in a similar space and we’re hiring developers right now, and more sales and marketing soon. Check out http://www.mediamiser.com/care… and feel free to contact me directly with any questions at chris@mediamiser.com.

Another competitor:

Vocus is hiring. Radian6 has done a great job with community building. I’m sure we’d take a close look at any former R6 applicants. Here’s an HR link for anyone interested: http://www.whyworkatvocus.com/…

Frank Strong

Still More:

Sorry to hear. Radian6 and Buddy Media folks have all been smart and formidable competitors for all of us in the industry. Hope you guys and gals land somewhere great. If you’re interested in joining the @AdobeSocial team, get in touch. https://www.adobe.com/careers….

Lawrence Mak, Product Marketing, Adobe Marketing Cloud

The People of Radian6

The reason we started on Radian6 was due to their great product offering, and the reason we stayed was due to the great service. Neither of which are possible without great people. I’ve never had a Customer Success Manager at another company who answered emails at 5AM or 10PM – including weekends. I’ve never known the name of more than a single community manager at any other company. Here, I can write out the org chart for you.

This layoff represents a huge loss to Radian6 and their customers, not the other way around, to the employees.

The employees are highly talented people with irreplaceable skills – they’ll find other work and be just fine. It’s Radian6 themselves and their customers that are losing out. Why give the opportunity to these dozens of other companies to pick up this awesome talent? (See Nasheen Liu’s: If you are going to get laid off, be a Radian6er and get laid off by Salesforce.com)

Coming Together?

The professional Social Media community banded together in an unfortunate time. High-level executives reached out and offered their job openings, and in some cases offered themselves personally to help.

Do you think these competitors are just in it for themselves and trying to capitalize on an unfortunate event, or are they truthfully reaching out to offer a helping hand during a time of need? Let me know in the comments!

The postings in this blog are my own and do not necessarily represent the opinions or positions of  my employer.


  1. Eric
    First of all thank you for summarizing this, I can only imagine if I was in the position of those who were “redistributed”.

    Second thank you for sharing my tweet and the available positions. I personally was in a very similar position watching my peers get laid off and having the fortune (or unfortunate fate) of being laid off post an acquisition.

    As a direct competitor of R6 yes there is a certain pr value, but once I saw the news I checked in on friends who work there, then thought of of my coworkers who were going through he same pains last year and this we mobilized.

    Jim Reynolds

    1. I think the entire community felt with our fellow R6ers today, because we’ve all seen this before and know it could’ve been any of us.

      Thanks for your kindness, and I hope you do end up with some talented R6ers.

  2. Nice post Eric, I think you captured the thoughts of many Radian6 customers. Love that the community is reaching out so fast. Wishing luck and good opportunities to those affected.

  3. Hey Eric, I love all the social media love out there today. Makes a girl feel like there are opportunities on a day that didn’t start out so positive. However, I’m based in Fredericton, NB in Canada and I have to say that not many of these jobs are home-based and most are very far away. So although the love is strong, the job prospects posted today seem limited. Anyone that wants to correct me, feel free, I’d love to be pointed in the right direction.

    Thanks for the blog post!

  4. Great summary and thanks for aggregating a small, but potent sample of the love and support many of us, including myself have for the awesome people affected by this decision. I don’t know all of them, but the few that I do are amazing and wish them nothing but the best! Wish I could do more than offer words of support.

  5. Eric, thank you for your continued support and for putting this together. It shows more clearly than anything I’ve ever seen that the community spirit driven by social media is changing the business world for the better.

    Dave Thomas
    Sr. Dir., Content and Community
    Salesforce Marketing Cloud (still)

  6. Eric,

    Thanks for using social media to channel the greater good. I have been searching for a social media measurement expert to lead our digital research team at Fleishman-Hillard St. Louis for almost six months. If any of these folks are interested in a client facing, team building, thought leadership role reach out to @BethWardPR.

  7. I think they are reaching out because that is what the Social Media Community is all about. I have never known a more welcoming, helpful, encouraging industry then this one. When I decided to jump in, so many people reached out to me to guide me through this social world. Good for all the companies that posted. I wish I could help them too.

  8. Thanks for posting this Eric!
    I was a little shocked when I first heard the news, but a lot of the people at R6 had become friends (or at the very least acquaintances) so I was sad to hear this. They were our biggest competitor because they were really good at creating a sense of community, so it sucks that those were the people that were let go. They were all great people.

    Sheldon, community manager for Sysomos & Marketwire

  9. Eric- Thanks for your post. How refreshing to see the online social community come out in support of the professionals at Radian6. I have worked with a few of them and reposted their content so many times you’d think I work there. I know they will all find great places to work and only wish I had the budget to hire them all.

    1. yes! You (and Eric, too!) are a content sharing machine. I always appreciated being ‘on the stack’ behind the Twitter handle and seeing your great sharing. Thanks for your kinds words. We’re a large group of talented people with bright futures ahead of us! But of course, if you only have budget to hire one or two…. perhaps we should talk 😉

  10. Eric- Thanks so much for this post. I’ve shared it with the recruiting team at Vocus and encourage any of those looking for positions in the DC, MD or VA area, to visit http://www.whyworkatvocus.com or they can connect with our employee brand marketer on linkedin.com/in/vsegovia and she will gladly give their resume to one of our recruiters. We appreciate the backlink to our company careers site!

    1. I’ve used Vocus products before, including the NorthSocial line. They’re great pre-configured apps for Facebook. I’d recommend if they’re willing to accept office-at-home employees! If not, they should make an exception for the amazing Radian6ers.

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